Kanwardeep Singh

How do you decide what to build next on the TheraNow platform?

We listen obsessively — to our therapists, to our hospital partners, and to patients. I spend significant time in voice-of-customer calls every month. The best product ideas almost always come from someone on the front line saying "I wish this worked differently." We synthesize that with outcomes data and market trends to prioritize ruthlessly.

What makes a great telerehab product experience?

Simplicity on the surface, sophistication underneath. A 65-year-old recovering from a knee replacement should be able to join a session and complete their home exercises without calling for help. At the same time, the therapist needs rich data, configurable tools, and seamless documentation. Getting both right simultaneously is the design challenge we work on every day.

How is AI changing what's possible in telerehab?

AI is accelerating personalization in ways that were not possible even three years ago. We are exploring AI-assisted movement analysis that can flag compensatory patterns during a home exercise session, and intelligent scheduling tools that predict which patients are at risk of dropping off and trigger proactive outreach. The goal is always to support the therapist, not replace them.

What do hospital systems typically look for in a telerehab partner?

Three things consistently: proven outcomes data, seamless integration with their existing workflows, and a partner who will take accountability for the patient experience end-to-end. They don't want another vendor — they want a partner who operates as an extension of their clinical team. That is exactly the role we design our product and service model to fill.